Stoke on Trent
Help reserving hotels and Guest Houses in Stoke on Trent Staffordshire. Hotel reservation assistance for Stoke on Trent, UK
How to make a booking
Our on-line booking service is fast and secure. Room availability for hotels in Stoke on Trent is up to the minute so you can book your hotel in Stoke on Trent with complete confidence. You may book as many rooms as you require for all of the dates that you require. After making the reservation you will receive confirmation by email with the hotel details and directions.
You can select the Stoke on Trent hotel you are interested in by searching from the home page. Select the dates you wish to stay for and the number of nights and click the 'book it' button. A list of rooms types available will then be show for you to select. You'll also need to provide us with your contact information and credit card details. Credit card details are required as a guarantee - your card is not charged until after your stay at the hotel.
How to cancel a reservation
To cancel a reservation in Stoke on Trent you must return to the hotel booking page (Try a search from the home page). This is the page which contains pictures, descriptions andamenities in the hotel you have booked. Scroll down to the bottom of the page and click the 'How to Book and Cancel' button. Enter your email address - you will then be shown your current bookings in Stoke on Trent. To cancel a booking follow the instructions. This will inform us of the cancellation, and send you a confirmation email. Please note a cancellation charge may apply, depending on how far in advance you make the cancellation.
Hotel Ratings Explained
The star and diamond ratings reflect the level of service and facilities that you can expect. Hotels and guest houses must meet specific standards which get progressively higher as they move up the scale from one to five.
1 Star - Basic accommodation with limited services and facilities. A good standard of cleanliness throughout. A restaurant/eating area and at least 75% of bedrooms will have en-suite or private bathroom/shower room facilities.
2 Star - More facilities in bedrooms, with en-suite/private bathroom and a colour TV. Restaurant/eating area for breakfast and dinner. A lift is usually available but not garaunteed.
3 Star - Standards are higher again with facilities including larger public areas and bedrooms, a receptionist, room service, laundry Etc.
4 Star - Hotel accommodation offering superior comfort and quality. All bedrooms with en-suite bath, shower and WC. Spacious and well appointed public areas within the hotel. Room service for all meals and 24 hour drinks, refreshments and snacks. Dry cleaning service available. More emphasis on food and drink. Excellent customer service.
5 Star - Spacious and luxurious accommodation offering the highest international quality of facilities, services and cuisine. There will be a comprehensive range of extra facilities. You will feel very well cared for by professional, attentive staff providing the utmost guest services.
Guest Accommodation Ratings:-
1 Diamond - Clean and comfortable accommodation with functional decor. A full cooked or continental breakfast.
2 Diamond - As above but with a good overall level of quality and customer care in all areas.
3 Diamond - A higher overall level of quality. A good choice of quality items available for breakfast. Any other meals provided will be freshly cooked. Increased levels of customer service.
4 Diamond - Further improved levels of quality in all areas showing good levels of attention to customer needs.
5 Diamond - Excellent levels of quality and service with ample room and an element of luxury. Breakfast will offer a wide choice of high quality, fresh ingredients. Other meals where provided, will include seasonal local ingredients. Excellent levels of customer care with staff anticipating customer needs.
Last Updated 14 July 2019
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